HomeCare Bedding’s customer support team is always ready to assist. I had a question about my order and they responded promptly! Highly recommend! - Sarah Smith
The service I received was stellar. They really care about their customers. Thank you for making my purchasing experience so easy! - John Doe
Whenever I have a question, the HomeCare Bedding team is just a call away. They are very knowledgeable and friendly! - Lisa Nkosi
We accept various payment methods including credit and debit cards, Payfast, and bank transfers.
Once your order has shipped, you will receive an email with a tracking number to follow your delivery.
1. Return Policy
Homecare Bedding is committed to providing quality mattresses and bedding products and ensuring that customers have a clear and fair process for returns, exchanges and refunds when purchasing through any Marketplace.
This policy is intended to operate in accordance with applicable South African consumer-protection requirements and Leroy Merlin Marketplace rules.
2. Returns for Change of Mind
Customers may request a return where permitted under the applicable marketplace and consumer rules.
For hygiene reasons, mattresses and other products must generally be returned unused, clean and in their original condition and packaging, unless the product is defective or otherwise qualifies for a remedy under applicable law.
A product that has been slept on, stained, damaged, washed or otherwise used may not qualify for a change-of-mind return where hygiene considerations apply.
3. Defective or Damaged Products
If a product arrives damaged, defective or materially different from the product ordered, the customer should report the issue through the Leroy Merlin Marketplace return process as soon as reasonably possible.
Homecare Bedding may request:
Photographs or videos showing the problem.
Photographs of the packaging.
The order number and product details.
A description of the defect or damage.
Where a product is confirmed to be defective or damaged, Homecare Bedding will provide the appropriate remedy in accordance with applicable law and Leroy Merlin Marketplace procedures. This may include repair, replacement, exchange or refund, depending on the circumstances.
4. Incorrect Product
If the customer receives an incorrect product, Homecare Bedding will arrange the appropriate remedy through the Leroy Merlin Marketplace process, subject to verification of the order and product received.
The customer should not use the incorrect product and should retain the original packaging where reasonably possible.
5. Return Condition
Unless the return relates to a defect, damage or incorrect product, returned products should:
Be unused and in saleable condition.
Be clean and free from stains, odours or damage.
Include the original packaging where reasonably possible.
Include all accessories, labels and documentation supplied with the product.
Homecare Bedding reserves the right to assess returned products before approving a return where an assessment is permitted under applicable law and marketplace rules.
Should you change your mind or want to return an item that is not defective you will be liable for the shipping charges.
6. Return Process
All returns must be initiated through the Leroy Merlin Marketplace return process.
Customers should not send products directly to Homecare Bedding without receiving the appropriate return instructions.
Once the return request has been received, Homecare Bedding will work with Leroy Merlin Marketplace to process the return and determine the appropriate next step.
7. Refunds
Where a refund is approved, the refund will be processed through the applicable Leroy Merlin Marketplace payment and refund process.
The timing of the refund may depend on the marketplace's processing procedures and the payment method originally used by the customer.
A 15% product handling fee and applicable collection fee will be charged on all returns or exchanges.
8. Exchanges and Replacements
Where appropriate, Homecare Bedding may offer a replacement or exchange instead of a refund, particularly where a product is defective, damaged or incorrectly supplied.
The final remedy will be determined in accordance with applicable consumer law and Leroy Merlin Marketplace procedures.
9. Mattress-Specific Hygiene Requirements
Because mattresses and bedding are hygiene-sensitive products, customers should inspect the product before use.
Customers are encouraged to keep protective packaging in place until they are satisfied that the product is suitable and free from obvious damage or defects.
Opening or removing protective packaging does not remove a customer's statutory rights where those rights apply to a defective or unsuitable product.
10. Exclusions
A return may be declined where permitted by law and marketplace rules if a product has been damaged through customer misuse, negligence, improper handling or use beyond the manufacturer's intended purpose.
Nothing in this policy limits or excludes any rights that a customer has under applicable South African consumer-protection legislation.
11. Contact and Support
For purchases made through Leroy Merlin Marketplace, customers should use the Leroy Merlin Marketplace customer-support and returns process provided for their order
What do I do when I want to exchange or return my purchase?
Should you wish to return your goods, please notify the Homecare Bedding team right away. You can reach us by:
Phone on 081 752 9222
Email at homecarebedding@gmail.com
What conditions apply to my exchange/return?
You may return or exchange goods within 7 days of receipt. Detailed information regarding our Terms and Conditions is available here. Please keep in mind:
How will my refund be processed?
Although we go out of our way to make sure you are satisfied with our products, we will gladly refund your purchase should it be necessary. An Expert support team member will send you a refund form to complete and return to us if this is the case.
Credit card purchases will be refunded directly to the card used to process the initial order.
For refunds on EFT purchases, we require the following documents:How long will it take?
Exchange turn-around times depend on stock availability, but we promise to get your new product to you as soon as possible! Your Expert will keep you updated along the way.
Refunds may take 3 -7 Working Days to reflect in your bank account. Should you not receive your refund within the allocated time period, kindly notify us, and one of our Experts will gladly assist you.
Your Warranty Homecare Bedding products come with a service warranty, which includes a full factory guarantee, as outlined by the product specifications. Please note the following:
• Normal wear and tear and damage due to abuse, misuse, or negligence are not covered.
• If identical materials are not available during repair or replacement, Homecare Bedding reserves the right to substitute them with materials of equal quality.
• The company may refuse to handle items deemed unsanitary. We recommend using a mattress protector to maintain the condition of your bed.
• For warranty service, contact your nearest Homecare Bedding retailer with your original proof of purchase to validate your claim.
• The warranty covers only the defective item in a sleep set and does not reset upon repair or replacement. It remains valid from the original purchase date.
• During the guarantee period, Homecare Bedding covers repair or replacement costs. After this period, any costs will be shared on a pro-rata basis for the remainder of the service warranty period. Transport costs are not included. Warranty Does Not Cover:
• Damage due to misuse (bent border wire, jumping, walking, or bending the product).
• The product if it is dirty, stained, burnt, soiled, and infested with insects or in an unsanitary condition.
• Personal comfort preferences or suitability for medical conditions.
• Normal body impressions (up to 5 cm).
• Firmness preference.
• Damage to the mattress cover (fabric).
• Items sold "as-is," distressed, shop-soiled, or floor models.
• Items used beyond their weight limits or for purposes other than intended.
• Incidental or consequential damages.
• The base of the mattress
• DO NOT bend your mattress, as this can damage the inner spring unit. Instead, flex the mattress slightly when manoeuvring through doorways and avoid bending the corners when fitting sheets.
• DO NOT stand or jump on your mattress.
• DO NOT iron, smoke, or apply heat on or near your mattress.
• AVOID eating on the bed or letting pets sleep on it.
• AVOID sitting on the edge of your mattress as it may cause damage over time.
• After removing the protective plastic covering from your new mattress or base, you may notice a slight odour. This is normal and will dissipate after airing the mattress.
• Ensure your base or frame is in good condition to provide adequate support for your mattress. A worn or faulty base may give the appearance of sagging, even if the mattress is still in perfect condition.
• Never clean your mattress with chemical detergents or cleaners. Instead, protect it with an underblanket or mattress protector. Stains or soiling may void your warranty, and mattresses in an unsanitary condition will not be eligible for service.
• Comfort impressions are a sign of your mattress conforming to your body. Impressions of up to 5 cm are expected and should not be considered a defect. Rotating your mattress can help even out these impressions. Homecare Bedding is committed to ensuring you have the best possible sleep experience. For any concerns or questions, please contact your nearest store with proof of purchase.
